Frequently Asked Questions

Lots of people have contacted us to ask about setting up a web site, helping with the website design or the possibility of modifying their existing website.

Many wish to arrange for us to design a brand new website or move their website to a different web server. Perhaps they have queries concerning either existing domain names or new domain names. We have listed below for you some of the most frequently asked questions in connection with website design - along with answers - appertaining to web design and associated web issues.

If you have a question that is not answered here, or you want to talk to us about any aspect of your website design, setting up or changing your web site, web hosting or website maintenance or domain name registration please feel free to contact us to discuss your requirements.

Q. How long will it take for my web site to be built?

The time-scale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.

Q. Will we need to have a meeting in connection with the website design?

In the majority of cases a meeting isn't necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs onto the internet in a private place where only yourselves and 97squared staff can view the content. We then liaise with you regularly to discuss the web designs in order that the website design and functionality is exactly as you wish.

Q. Once my website design is completed - what after sales service do you offer?

We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your website need never get out of date

Q. Do I have to keep my website with you forever, or can I move it to another supplier to host it if I wish?

You may move your website to another web hosting service at any time. Once your website design has been completed, we send you a copy of the website in a compressed file. This copy of your website is for your retention.

Q. In what format should I supply words and photographs about my business for my new website?

It is helpful to us if you are able to provide text and photographs in electronic form - for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.

Q. Will my website design be "Search Engine" friendly?

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.

Q. I run a small/medium size business and want an on-line presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this?

You need a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities and promoted to the search engines.

Q. I hear that there are hidden costs associated with web design services. Is this true?

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.

Q. Do I need a database on my website?

This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your website design to suit your specific requirements.

Q. How do I update my website?

There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.

If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask 97squared to carry out these changes for you. Other methods which are frequently chosen are largely dependant upon how much data or information and pictures you have and how you store this information at present.

We can provide an on-line content management system where you can either update individual products/pages/services or particular sections of your website. e.g. company news.

Alternatively we can provide functionality such that you can upload your entire product ranges to the website in one action using spreadsheets etc. We can also add databases if you wish.

Q. Am I tied into 97squared for any site maintenance or updates I wish to do once my website is designed?

No once your website is designed it belongs to you and you can commission anyone to update it for you - although of course we would like to think that you are happy with our services and will continue to use us for your website maintenance.

Q. Will everyone see my web site the same?

Your website visitors will see some things differently depending what device they are using (mobile phone/tablet/laptop) and the individual settings on that device. We design responsive websites that change instantly to suit the users device.

Read more about eCommerce website design services…

Q. Can you provide all our web design and hosting services?

Yes - we are your one stop company to provide all your web services. No more - not knowing who to call if you have problems. We can register your domain name, design your website, provide your web hosting and arrange your email accounts for you.

Q. Do you guarantee that my site will always be available?

No web hosting service can guarantees 100% uptime. However we can say that our servers have had 100% up time for many years. Should our servers have any problems, we have the necessary backups in place to deal with this issue very speedily.

Q. Can I get e-mail with my website?

Yes you can have email and you will probably wish you set-up several email addressed e.g. sales@your-domain.com, info@your-domain.com, john.smith@your-domain.com

Q. Can I see how many visitors I've had to my website?

Yes we can provide you with monthly tracking records telling you where your visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

Q. Do I need to install any software?

No is the simple answer.

Q. Can I have an e-commerce system for my website?

Yes you can. Our Secure Servers, which use the latest encryption methods, ensure that your customers can buy from you website knowing that the information they enter is secure and safe. If you wish your customers' payments to be "cleared on line" we can interface to organisations like Worldpay, Paypal or whichever third party you wish to use.

Read more about eCommerce website design services…

Q. When can I update my website content?

If the website we have designed for you, includes a Content Management System, you can access your administration areas from anywhere as long as you have an internet connection. You can make update your site instantly and as often as you wish. If your website is a smaller website and was designed without using this type of system and you don't have any html skills, then we can update the website for you. Our charges are very reasonable.

Q. Is there any training provided with the Content Management System - CMS?

The Content Management Systems really are very easy to use and do have explanatory notes included where necessary. We run through the administration screens with you when we design the site for you - however if at any time you have any questions we are available at the end of the telephone to run through the procedures or answer any queries you may have

Q. How much will a website cost me?

The cost of a web site varies depending on the site and complexity. A small web site with just a few static pages would cost around £300 whereas a full eCommerce website with a large number of pages and a CMS system could cost any where between £800 and £3000. If you give us a call we will be happy the discuss with your website design requirements and give you a fixed quotation.

Q. How can I accept credit cards on my website?

There are various methods availably to you. We would need to talk to you to establish your requirements and the best method for your company. There are essentially two main methods of accepting credit cards. The first method is where you use your own pdq card machine and process the card payment yourself and the second method uses an on-line clearance company. Once you are sure which method you wish to use, we can design your website accordingly.

Read about selling on-line websites designed to suit your requirements…

Q. How many pages can I have on my web site?

As many as you like. From a search engines point a view - The more the better!

Q. I already have a website and I need it updating, can you help me?

Yes, we would be happy to look at you existing website and give you a quote for updating it.

Q. Do you redesign existing websites?

Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date - let us provide you a free of charge evaluation - we can redesign your website to take advantage of the latest web technologies.

Q. Will I find my website on the search engines?

Yes we always design websites to be search engine friendly.

Q. Once my website design is completed can you provide web hosting ?

Yes you can arrange to host your website on one of our high performance web servers.

Q. Why should I choose 97squared for my web development company?

We are an established web development company delivering web design and internet development services of any complexity to clients throughout the World. Being in IT business for over 16 years, we have all round web development expertise.

Q. Can I have a professional email address?

Does your email address look professional? Is your web hosting company flexible? It is amazing to find that in this day and age, some companies have still not realised how important their email communications are. Your email address may actually be more important to your image than your logo, letterhead or business cards combined!

Q. Why choose 97squared for our UK website design company? What qualities do the websites designed by 97squared have ?

We design websites that are user-friendly. Websites that are visually appealing, creative in design and also have great functionality. They are effective as business tools. We know the value of the different web design features which can be used and we know which design features work and why they work…

Q. Can I register a domain name through 97squared?

Yes absolutely! Domain registration is an important service we offer. You don't have to purchase other website design or web hosting services from us to use this service - although we hope that you will want to use us for all your web services

Q. Who owns the website once the website design is completed?

The website belongs to you - we send you a copy of the website in a zipped up file. This copy is for your retention and should you wish to use another web design or web hosting company - you are completely at liberty to take this copy to them for them to use.

If you would like to discuss your website design requirements with us please contact us

Contact us today if you would like to talk about responsive design or any other web development needs.